I am a Who Dat!

Thursday, August 2, 2012

Past 72 Hrs of a Bad #CustomerExperience - Important reminder: The US Airways® debit card program is being discontinued - They Just aren't going to tell you WHEN!!!!!

Remember getting this BoA email a few days ago?
This is a reminder that we are discontinuing our debit card program with US Airways as of September 30, 2012. You can continue to use your card and earn Dividend Miles®1 until that time. You will receive your new Bank of America debit card in August.2 Be sure to activate it when you receive it. Activating your new debit card will not affect your ability to use your US Airways Debit Card through September 30 to continue to earn Dividend Miles. After September 30, only your new Bank of America debit card will work.
Well check your cards folks... BoA has started de-activating cards ahead of schedule "accidentally" and they cannot turn them back on. So needless to say, the last 72 hours, when I have all my bills on autopay with my BoA card, is a nightmare... because I dont even have my new card yet...... This is just bad, but at least the service representative in the #cctr offered that when I have to call to get my payment information updated, that I could Three-way BoA, and they can tell them it wasn't my fault.... another day... another poorly executed program roll out in the world of #custserv